Customer Experience CX – Businesscarepage

Tag Archives: Customer Experience CX

From feedback to action: strategies to elevate your resident experience rating

Star ratings are now public. Know all about the new system.

Survey says: The National Quality Indicators may have cause for concern

Accessible but NOT usable: Improving practices for surveying people with a disability

Are you delivering on the National Standards for Disability Services?

Giving older people a voice at the board table.

Retirement Living code of conduct

Retirement Living – Get Code of Conduct compliant for feedback and complaints

Basic-daily-fee-supplement-reporting-

Engagement with residents plays a key role in the NEW $10 daily fee supplement reporting

Inclusive Feedback

An inclusive CX program is a win for everyone